well as a new warehouse management system (WMS) from
Manhattan Associates, both of which it continues to use
today. Although these moves provided an immediate bump
in productivity, it soon became clear that even state-of-the-art digital tools couldn’t “fix” the operation’s core problem:
the amount of travel time required in what was essentially a
manual operation where orders were still filled from static
racks and shelving.
Not surprisingly, the inefficiencies eventually began taking a toll on performance. “We had a real problem with
Parra, senior logistics director.
