JUNE 2012
VOLUME 10 NO. 6 inside
28 Delivering the Olympics: interview with Cindy Miller BY MARK B. SOLOMON The largest peacetime logistics effort in history will reach a crescendo July 27 when the Olympic flame is lit in London. It’s Cindy Miller’s job to make sure UPS delivers everything precisely when and where it’s needed—and then get it all back out again.
34 Back on the road
BY MARK B. SOLOMON
Thanks to an improving U.S. economy,
decent volume growth, and an avoidance
of past errors, LTL is no longer the wreck
on the highway.
38 Seal out the cold,
spread the warmth
BY PETER BRADLEY
By installing new dock door seals and
ceiling fans in the shipping area,
MillerCoors made its docks more
comfortable for employees—and slashed
its energy bills in the process.
43 The what, when,
and why of rugged
handhelds
BY TOBY GOOLEY
; If your handheld computers take a lot of
abuse, maybe it’s time for “rugged” devices.
Here’s a look at what makes them so tough,
when they make economic sense, and why
sometimes they’re the only way to go.
50 But can they deliver?
BY JAMES AARON COOKE
Conventional wisdom says buyers look
mainly at price when they go to choose
suppliers. Yet many place heavy emphasis on
delivery capabilities as well.
