FORTNA
They helped us keep
our customers happy
MSC Industrial Supply made a bold promise to its
customers. Order any of its 600,000 products from
its vast super store of industrial supplies by 8:00 pm
EST, and get next day delivery. But with more than 2
million square feet of warehouse space and the highest
SKU count in the industry, keeping that promise was
a challenge. So MSC called on Fortna. The result:
faster order cycles that increased MSC’s competitive
advantage and delivered the single biggest cost down
initiative in company history.
“With Fortna as a partner, we lowered our cost to serve and
exceeded our customer service objectives. It was a smart
investment that surpassed our ROI goals and gave us a
better way to run our operations.”
— Doug Jones, EVP, Global Supply Chain Operations
To learn how we deliver results for clients like MSC,
check out more stories at www.fortna.com
