Inside DELL’S
global command centers
DELL’S MANUFACTURING FACILITY IN
XIAMEN, FUJIAN PROVINCE, CHINA
The technology giant’s
global command centers
coordinate parts logistics
and field technicians to
respond swiftly to customers’
requests. They even monitor
potential problems like
natural disasters and work
with customers to develop
contingency plans.
When a manufacturer sells its products worldwide, its customers expect that it will also service those prod- ucts on a global scale. It’s not easy to meet those
expectations in a consistent and timely way. But thanks to “
global command centers” that oversee delivery of parts and field
service, the technology giant Dell Inc. is able to ensure that its
enterprise customers worldwide get the service they need when
they need it.
A global command center provides companies with visibility
that allows them to monitor supply chain activities and make
adjustments in real time as events occur. Although command
centers are a relatively new supply chain initiative for many companies, Dell opened its first one nearly 10 years ago for service
parts. (Dell also operates several command centers on the fulfillment side.)
