Returns are the dark side of e-commerce. We can help you ;nd the light.
The explosion of e-commerce and customer-centric policies has led to a disturbance in the Force of traditional distribution
operations — return rates as high as 50 percent and costs typically three to ;ve times higher than the original shipping
fees. That’s the dark side of the powerful changes in consumer buying habits. Businesses are increasingly challenged to
meet customers’ expectations for an easy return process, and quickly make the merchandise available for resale.
Five strategies to optimize your DC to handle e-commerce returns.
1. Ensure consumers can make purchases that meet their needs and avoid returns
by simplifying product descriptions and sizing, and o;er virtual ;tting.
2. Manage shipping costs by decentralizing distribution center (DC) locations to
reduce the distance and time required for returns from consumers.
3. Streamline the returns management process by automating your DC.
4. Reduce labor and other DC costs with a random putaway system that does
not restock returned goods with similar items.
5. Quickly repick to ful;ll new orders by making the returned goods traceable.
3.
About Swisslog: Swisslog designs, develops and delivers best-in-class automation solutions for forward-thinking hospitals, warehouses and distribution centers.
About FORTE: FORTE, a Swisslog company, is a leading warehouse automation and WES company focused on optimizing distribution centers for many of the world’s fastest-growing companies.
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To learn more about these ;ve strategies, download our
white paper, “Returns: The Dark Side of E-commerce”
at dcvelocity.com/FORTE.
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