Respondentprofilebyindustrysector
(%ofrespondents)
Wh
ich
orde
r
fulf
ill
ment
ch
annel
do
you
e
xpect
to
in
crea
se
ext
ensi
vel
yo
ver
the
next
thre
e
year
s?
(%ofrespondents)
W
hat
’sa
hea
d
for
ware
ho
usi
ng
?
Th
at’s
a
to
ug
h
qu
est
io
nt
o
ans
we
rr
ig
ht
n
ow
—a
nd
i
t’s
n
ot
j
ust
be
cau
se
of
th
e
pan
dem
ic
tha
t
has
ra
ged
a
cros
st
he
c
ou
ntr
y
si
nc
eM
arc
h.
E
ve
n
bef
ore
th
e
emer
gen
ce
of
C
o
vi
d
- 19
,
war
eho
use
sa
nd
DC
s
wer
e
in
t
he
“mi
dst
o
fa
mas
si
ve
s
hif
t
in
f
ulf
i
llme
nt
o
perat
i
ons
,
pr
imar
il
y
dr
i
ven
b
y
t
he
rap
id
i
nc
rease
o
fe
-
com
merc
e
w
ith
d
ire
ct
-t
o
-
co
ns
umer
fu
lf
il
lme
nt
an
d
the
im
pa
ct
on
lab
or
c
osts
an
d
staffi
ng
c
ha
lle
ng
es,
”
not
es
Cl
i
nt
Re
iser,
d
ire
cto
r
of
su
pp
ly
cha
in
resea
rc
ha
tm
ana
geme
nt
co
ns
ult
in
g
fi
rmA
RC
Ad
v
is
or
yG
ro
up
.
To
fi
nd
o
ut
h
ow
prac
ti
ti
oner
s
pl
an
to
mee
tf
ut
ure
e
-c
ommer
ce
dema
nd
sa
nd
wha
tt
ec
hno
l
og
ies
th
ey
’re
u
si
ng
or
pla
n
to
us
e
w
it
hi
nt
he
ne
xt
fe
w
years
,
DC
VE L
O
CIT
Y
teame
d
up
wit
h
ARC
to
c
on
du
ct
a
bro
ad
i
nd
ustr
y
st
ud
y
i
n
ear
ly
20
20.
T
he
ke
y
takea
wa
y
:
The
f
utur
e
of
wa
reh
ou
si
ng
de
pen
ds
o
n
in
ve
stme
nt
i
ns
oft
war
ea
nd
a
utom
ati
on
te
ch
no
lo
gi
es.
Lookintothefuture
Retailer
39.6%
Ma
nuf
act
urer
/
Pr
od
uce
r
22.9%
3
PL
/
Lo
gi
st
ics
ser
v
ic
e
pro
v
ide
r
20.
8% Wholesaler
12
. 5
%
Ot
her
4. 2
%
Di
r
ec
t
t
o
c
o
n
s
um
er
(
e
-c
o
mm
er
c
e
o
r
o
t
h
er
di
r
ec
t
c
h
a
n
ne
l)
Directfulfillmentofretailpartner’scustomerorders(dropship)
Traditionalstorereplenishment(toretaillocations)
DCreplenishment(todownstreamorpartnerDCs)
51
%
24%
13%
11%
W
hat
order
and
rele
ase
method
s
do
y
ou
cur
rent
ly
use
?
(%ofrespondents,multipleanswersaccepted)
S
y
st
e
m-
di
r
e
ct
e
d
b
a
tc
h
i
n
g/w
a
vi
n
g
Wa
v
el
e
s
s(
d
y
n
am
ic
r
e
l
ea
s
e)
f
u
lf
il
lm
e
nt
[N
o
te:
Of
th
o
se65
%
ofr
es
p
o
nd
en
ts
wh
o
d
o
n
ot
c
ur
re
ntl
y
use
wa
vele
ssf
ul
fill
me
nt
,58%
sa
yt
he
ye
x
pe
ct
th
eir
o
p
erat
io
n
st
oa
d
o
pt
th
e
use
o
fwa
vele
ss
pr
o
ce
sse
sa
n
dte
c
h
n
ol
o
gyi
n
t
he
ne
xtf
ive
ye
ars.
]
71%
35%
DCVINFOGRAPHIC
28
