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graphics) that would help you make better decisions.
In short, supply chain managers can benefit from knowing all three definitions of big data. It is important to
understand that your colleagues in IT are finding ways to
work with large and unstructured data sets; what was technically impossible several years ago may be possible now.
It is also important to understand big data in terms of the
“universe of data,” as you may be able to find causes of rare
events that were impossible to determine before, or the data
you have or give away may have economic value. Finally,
now that you have this wealth of data—purchases from
suppliers, shipments to customers, and the performance of
your assets, to name just a few possibilities—you need to
start thinking creatively about how to use it.
2There is more than one type of analytics. Sometimes, the term “analytics” is used interchange- ably with the term “big data.” But they actually are
distinct concepts. At the highest level, analytics is “the
ability to collect, analyze, and act on data.” 1 As we saw, big
data says something interesting about the size of the data,
the universe of data, or the creative use of data. Based on
our high-level definition, it is clear that analytics can be
used with old, ordinary, and small data sets as well as with
new, creative, and big data sets.
Our high-level definition of analytics, however, does not
give us enough details to see what is unique or new about
the field of analytics. Haven’t managers always collected,
analyzed, and acted on data? To add to the confusion, too
often an organization or a vendor will use the term “
analytics” to refer to just one type of analysis—typically the use
of a business intelligence or reporting system. Or, if you
read about e-commerce companies, “analytics” will refer to
tracking and analyzing user clicks on a website.
But the field of analytics is much bigger than just a
reporting system or analyzing Web clicks. In fact, serious
thinkers and the academic community have identified three
different types of analytics.
First, there is descriptive analytics, which presents your
data in a way that helps you make sense of what is happening in your supply chain. This is where a business
intelligence system will sit. It gathers data from your entire
supply chain and organization, and presents it to you as
dashboards, scorecards, and ad hoc queries. Descriptive
analytics also includes visualization of data and geographic
mapping, which helps you tell a story with the data in a way
you could not do with a tabular report.
The second type is predictive analytics, which are all the
techniques that allow you to take the data you have available (internally and externally) and make better predic-
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