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AS ONE OF THE WORLD’S TOP MANUfacturers and distributors of research, laboratory, and biotechnology products, Thermo
Fisher Scientific needs to move goods quickly to achieve its goal of making the world a
healthier, cleaner, and safer place.
But order fulfillment hasn’t always been
a quick and easy process at the company’s Maryland plant and DC. Nor was it
particularly comfortable for workers. At the site, workers fulfill customers’ orders
by picking from thousands of unique SKUs (stock-keeping units), including
many that must be stored under temperature-controlled conditions. In the past,
that meant much of the order fulfillment activity had to be carried out in either
a 13,000-square-foot refrigerated “cold box” area or a 9,000-square-foot freezer.
The 35 pickers working in these cold box and freezer areas had to wear cold
suits while they selected products from pallets containing anywhere from three
to 10 boxes, each with different SKUs. “Pickers had to go through all of the boxes
on a pallet to find the right SKU, which was very time-consuming,” said Thomas
Brown, systems engineer at Thermo Fisher, in prepared remarks. “We needed a …
way to pick more efficiently and accurately, and get products out the door faster.”
The Span-Track bed features tightly packed rollers that evenly distribute the
weight of the product, which both improves flow and minimizes the chance of
cartons hanging up. It also offers the flexibility to handle products in a wide range
of sizes, from vials that may be only one inch high to 10 milliliter-sized bottles.
Brown says he can now get 20 to 30 bins of SKUs inside each deli door on four to
five levels of flow rack beds.
The move to flow racks has improved product organization, reduced travel, and
made it easier to replenish SKUs. The new system has also reduced reaching, as the
gravity rollers continuously feed products to the front of the racks for selection. As
a result, picking efficiency has improved in the cold areas by more than 45 percent.
Order accuracy is up as well. Brown reports that workers can more easily see the
SKUs they need to pick, which reduces selection errors. Products are also moving
through the area faster to get to customers sooner. And because the products are
stored behind the deli doors, workers no longer have to wear the cold suits to fill
orders.
In the old days, workers at Thermo Fisher Scientific had to don
cold suits and brave the freezer in order to fill orders. Thanks to a
redesign featuring flow racks and “deli doors,” that’s no longer
the case.
The workers who
came in from the cold