AUGUST 2013
VOLUME 11 NO. 8 inside
24 Creating a winning 3PL relationship: interview ith Mark E. Richards BY MITCH MAC DONALD Want to build a strong bond with your 3PL? Follow these six steps, says 3PL exec Mark Richards.
30 Taking the long view of
sustainability
BY PETER BRADLEY
; Out on the Midwest prairie, the Murphy
Warehouse Co. has made major investments
in reducing its facilities’ impact on the
environment. CEO Richard Murphy believes
it’s the right thing to do for his company and
the community.
35 The good, the bad, and
the ugly
BY MARK B. SOLOMON
Two high-profile blow-ups paint a sad portrait
of audit and payment firms run amok.
42 Increasing the flow
BY DAVID MALONEY
When it needed to rev up operations, Ewing
Irrigation Products tapped into voice. The
result? Higher productivity and accuracy.
47 Slow skies
BY MARK B. SOLOMON
Global commerce is racing toward full
automation. But the fastest transport mode
remains stuck on a paper route.
57 Battery room confidential
BY TOBY GOOLEY
Many different factors can detract from lift
truck battery performance—including a few
you might not have thought of. Industry
insiders tell us what to watch for.
