BY MITCH MAC DONALD, GROUP EDITORIAL DIRECTOR
THE DC VELOCITY Q&A
thoughtleaders
WHEN DAVE BOZEMAN, VICE PRESIDENT OF AMAZON TRANSPORTATION
Services, goes to work each day, there’s just one thing on his mind. It’s not the competition.
Nor is it the latest marketplace innovation. It’s the Amazon.com customer. “Everything is
about the customer, and anything outside of the customer doesn’t matter,” he says. “We
wake up every day, and we go to war for the customer.”
So far, his team appears to be winning both the battle and the war. In less than two
decades, the online retail giant has turned the market on its ear, conditioning customers to
expect free two-day deliveries, seven-day-a-week service, and in-home and in-car deliveries,
to name just a few examples. But Bozeman has no illusions that his job is now done. “Once
you’ve accomplished all that, are the expectations just going to stop?” he asks. “No. There
are going to be even bigger expectations.”
Bozeman sat down with Mitch Mac Donald, group editorial director of DC VELOCITY
and CSCMP’s Supply Chain Quarterly, for an interview in October, following his opening
keynote at the Council of Supply Chain Management Professionals’ (CSCMP) Edge 2018
conference. The following is an edited version of the conversation. To see the full interview,
go to https://www.supplychainquarterly.com/video.
INTERVIEW WITH DAVE BOZEMAN
Dave Bozeman,
vice president
of Amazon
Transportation
Services, says he
wakes up every
day ready to
“go to war for
the customer.”
And he wouldn’t
have it any
other way.
Going to war
and lovin’ it
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