JANUARY 2019
VOLUME 17 NO. 1
inside
24 Going to war and
lovin’ it: interview
with Dave Bozeman
BY MITCH MAC DONALD
Dave Bozeman, vice president of
Amazon Transportation Services, says
he wakes up every day ready to “go to
war for the customer.” And he wouldn’t
have it any other way.
28 Grocery fulfillment
goes high-tech
BY VICTORIA KICKHAM
E-commerce continues to change
the grocery market, as companies seek
to meet click-and-collect demands with
innovative fulfillment solutions and
strategies.
33 Has the Panama Canal
expansion changed
anything?
BY TOBY GOOLEY
It’s been more than two years since the
expanded Panama Canal opened for
business. But it may still be too early to
assess its impact.
38 Urban fulfillment:
The battle for city
shoppers
BY BRIAN GIBSON, CLIFF DEFEE, RAFAY ISHFAQ, AND
BETH DAVIS-SRAMEK
More and more people—especially
young people—are moving into cities.
To reach this increasingly important
market segment, retailers need to find a
profitable and efficient way to do urban
fulfillment.
