DC Velocity - November 2014

Are my customers shopping online with someone else?

Your customers know exactly what they’re looking for when they order online. And they need it at exactly the right time. If your website doesn’t offer features like real-time availability, firm delivery dates and easy returns, they’ll shop with someone who does.

34% of industrial products buyers have made an online purchase outside of their supply base.

Make Buying Easier

UPS can help you create a more
competitive customer experience
online by helping to integrate
and streamline your inventory,
shipping, billing and returns
processes. And, with expertise
from UPS Ready® Program
providers, you can accelerate
your e-commerce strategy
and stay ahead of your
customers’ needs.

Make Returns Easier

Returns policies are an important factor in a customer’s purchase decision. With UPS Returns® solutions, you can improve customer satisfaction and your bottom line through improved tracking, less handling and better billing and reconciliation.