As digital disruption leads to constantly increasing customer
expectations—and with them, the complexity of doing business—supply chain leaders are struggling to figure out how
to drive strategy forward to execution. The feeling of “being
in charge, but not in control” makes it tempting to play “
fol-low-the-competitor” and adopt the latest operational models
and fulfillment approaches announced by leading firms.
But the problem isn’t what Amazon and Wal-Mart are doing.
The problem is what YOU are NOT doing to satisfy customers’
needs and earn their loyalty.
Our panel of experts will explain how predictive analytics
can help you gain the operational intelligence and insights
you need to take control of your supply chain while improving customer outcomes. In this webcast, they’ll discuss in the
context of predictive analytics:
b Defining “the perfect customer experience”
b Improving operations to enhance customer experience
with end-to-end visibility
b Anticipating and avoiding business risk while creating
resilience throughout the supply chain
b Improving customer loyalty by meeting fulfillment
commitments
Toby Gooley
Moderator
Editor
CSCMP’s Supply
Chain Quarterly
Clay Cowdery
Global Business
Performance
Strategist
Axway
Jim Hendrickson
Professor of
Supply Chain
The Ohio State
University
FREE WEBINAR
PREDICTIVE ANALYTICS: THE KEY TO
“THE PERFECT CUSTOMER EXPERIENCE”
Available On Demand
www.supplychainquarterly.com/axway
PREDICTIVE ANALYTICS:
THE KEY TO “THE PERFECT
CUSTOMER EXPERIENCE”
