“If ads were forklifts,
it would require
100% of this space,
blue, yellow &
green, to advertise a
conventional forklift.”
” k. uc tr
tise a reach er adv
w & g ello y
revd A “
e h t g nisit
($$$) with a Fle
w o ll e y
o y nru T
ht ts uj
60% of the space
o ix elF
” xi.
n e erg otni
d n a e ulb ru
!n e erg e
,
seriuqeryln
Dematic life-cycle support service: Dematic, a supplier of logistics systems for the factory,
warehouse, and distribution center, has expanded the company’s customer service infrastructure to increase life-cycle support offerings. With added service capabilities, new locations across North America, and increased staff, Dematic can extend critical support to more
warehouse operations, with faster response and increased performance levels. Life-cycle support services are offered to all Dematic users as well as users of other brands of material handling systems.
Dematic has a customer service staff of more than 350 people at 55 locations across North
America. The functional areas of ongoing life-cycle support services include a technical support call center, part support, field service, modernization, and resident maintenance service.
The technical support call center consists of mechanical, controls, or software telephone
support that is available at any time every day of the year. Part support includes a parts website, parts call center, and a parts warehouse stocked with 16,000 SKUs strategically located in Memphis, Tenn., next to a FedEx hub. Field support performs system audits, scheduled
maintenance, and emergency service calls. The modernization group upgrades, rebuilds,
expands, or reconfigures existing material handling systems with new components, controls,
and software in order to improve system operational performance. The resident maintenance program offers maintenance support at the customer site using dedicated Dematic
technical staff in order to improve system performance, extend system life, and reduce life-cycle costs.
Examples of life-cycle support offerings include system audits, maintenance audits, energy
monitoring/management, computer server replacement, software/controls upgrades, and
equipment upgrades for conveyors, sorters, automatic storage and retrieval systems, and automated guided vehicles. An example of a new offering is the Alert Monitoring Service, a technical support capability that monitors your system, alerts you when there is a significant issue,
and notifies you on how to respond to the issue. (Dematic, www.dematic.com)
8200 Series mobile computer: CipherLab, a supplier of automatic identification
and data capture equipment for the retail, warehouse, and distribution industries,
now offers the new 8200 series of enterprise mobile computers. The 8200 series
units come with a variety of reader options, such as a linear imager, laser, and
two-dimensional imager.
The new computers feature expandable data memory capacity through a
built-in Micro SDHC slot. They are small and ergonomic and come with an
optional pistol grip. Combined with quick communication to back-end servers
via Wireless LAN using FTP (file transfer protocol), the 8200 series units answer
a broad spectrum of unique application needs. (CipherLab,
www.cipherlab.com)
OE 15W- 40 synthetic diesel oil: Amsoil Inc. has introduced Amsoil OE 15W- 40 synthetic
diesel oil, a low-sulfated ash formation that meets the requirements for low-emission quality
diesel oil while offering protection under the most severe operating conditions. It is compatible with all exhaust treatment devices and is designed for engines equipped with diesel particulate filters (DPF). In addition, OE diesel oil performs well under extreme temperatures.
According to the company, this synthetic oil has better heat and oxidation resistance than
conventional oil.
Amsoil OE 15W- 40 synthetic diesel oil features a low volatility (burn-off) rate, resulting in
reduced oil consumption and emissions during operation. Even in high-temperature conditions, it maintains exceptional film strength, the company says. (Amsoil, www.amsoil.com)
e T 1617
y Ct. rre Colon
.narro www
o@narro inf
(214) 819-4180
Dallas,
aisleinc.com w
aisleinc.com w
TX 75212
N-standard industrial PCs: Noax Technologies’ industrial PCs now support the new IEEE
802.11n WLAN standard, also known as the “n-standard.” The primary benefit of this standard over the previous versions is that the n-standard provides faster data transfer rates and
better reach. That makes the n-standard ideal for places such as warehouses, distribution
centers, and manufacturing facilities where uninterrupted wireless communications and data
transmission are required.
To support the new standard, Noax industrial PCs have up to three antennas that can
receive and send information simultaneously. This allows for better coverage and less-fre-quent interruptions, even in labyrinthine facilities. (Noax Technologies, www.noax.com)
