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and a network of delivery contractors that
specialize in “white glove” delivery services,
which typically call for delivery and installation of the new item and removal of the
old item if there is one.
Callahan said that while
some LTL carriers will elect
to offer final-mile services
with their own equipment,
Last-mile will not redefine Werner’s
future strategy, but it will be an important
component, Callahan said. Not only is
it one of the fastest-growing segments of
transportation, but it is currently under-served, he added.
At this point, last-mile deliveries are being
handled by a broad spectrum of providers,
ranging from the U.S. Postal Service to the
proverbial soccer moms hauling packages
in their SUVs, minivans, and other passenger vehicles. There are also a growing
number of professional delivery firms that
are bonded and insured, have federal motor
carrier certification, and, unlike most LTL
and truckload drivers, are experienced in
working directly with homeowners.
However, attendees said the latter providers are focused more on the business-to-business last-mile segment, which,
despite all the attention being given to residential deliveries, still accounts for the bulk
of the overall last-mile business.
LTL and truckload carriers have eyed the
last-mile market for some time. They are
trying to configure their networks to meet a
vastly different set of delivery criteria from
what they are accustomed to. In addition,
they would need to train drivers to directly
interact with residential and business delivery customers, rather than to just “bump
the dock” and go on their way.
Werner Enterprises Inc., the giant
truckload carrier and logistics service company, is offering its final-mile delivery services to less-than-truckload (LTL) carriers, a top
Werner executive said at
the annual NASSTRAC
Shippers Conference &
Transportation Expo in
Orlando, Fla., this spring.
The comments by
Craig Callahan, execu-
tive vice president and
chief commercial offi-
cer for Omaha, Neb.-
based Werner, seemed
to catch some of the attendees by
surprise. One of those was Greg
G. Gantt, president and CEO of
Thomasville, N.C.-based LTL car-
rier Old Dominion Freight Line
Inc. Gantt, appearing with Callahan
on a panel of top trucking execu-
tives, expressed interest in Werner’s
plans. After the panel session, the
two chatted to the side of the dais
and then walked out of the session
hall together.
Werner launched a final-mile service in May 2017 with a mix of
its own fleet, LTL carrier partners,
Werner offering last-mile service to LTL carriers, executive says
