NOVEMBER 2015
VOLUME 13 NO. 11
inside
24 A champion for supply chains:
interview with Kevin Smith
BY PETER BRADLEY
When it comes to the supply chain’s value to an enterprise,
there’s more to it than most companies realize, says Kevin
Smith, CSCMP’s new chairman. He aims to get the word out.
28 Study: Omnichannel retailers still
fine-tuning fulfillment operations
BY BEN AMES
3As they grapple with the logistics challenges that omni-channel brings, retailers continue to tweak their operations—
whether that means adopting tried-and-true technologies or
experimenting with drones.
33 How to make your omnichannel
operations more profitable
BY BEN AMES
The high-profile success stories aside, many companies
struggle to run their omnichannel operations at a profit.
We asked the experts for some advice.
39 Starting over
BY TOBY GOOLEY
Calsonic Kansei North America abandoned its old internal
logistics processes and adopted a completely new approach,
eliminating local drayage, building a brand-new DC, and
installing custom-designed automatic guided carts. The
award-winning project achieved ROI well ahead of schedule.
45 Port Everglades seeks its place in
the new Florida sun
BY MARK B. SOLOMON
It is the top dog in a competitive statewide cargo market. But
this Florida port needs infrastructure improvements to be
ready for the world of bigger ships.
53 Heat wave
BY MARTHA SPIZZIRI
Mezzanines offer a quick fix for companies seeking to expand
their warehouse capacity. But special temperature control
may be needed, for the sake of both workers and product.
