THE DC VELOCITY Q&A
thoughtleaders
The power’s
in the people
INTERVIEW WITH TRACY MAYLETT
It’s important to
understand what
really determines
the long-term
effectiveness of a
supply chain, says
consultant Tracy
Maylett. And it’s
not the technology
or the process.
WHEN IT COMES TO MEASURING
distribution center performance, it’s not
enough to just focus on operational fac-
tors—like throughout and order accura-
cy. According to Tracy Maylett, CEO of
consulting firm DecisionWise, you also
need to measure the “soft side” of the
business—how human beings interact
with one another in the workplace.
That’s because skills like the ability to
communicate effectively and build and
maintain relationships have a measura-
ble impact on both operational perform-
ance and customer satisfaction.
