JANUARY 2013
VOLUME 11 NO. 1 inside
38 Rapid fulfillment on an unprecedented scale: interview with Dave Clark BY PETER BRADLEY
Amazon.com has become a dominant online retailer through a combination of vast product offerings and speedy order fulfillment. The secret, says Dave Clark, is in the people and the technology.
43 W(h)ither ABF?
BY MARK B. SOLOMON
The carrier faces crucial contract talks
with Teamsters, but its operating issues
go beyond labor.
50 Not quite lights out,
but pretty close
BY DAVID MALONEY
The central DC operated by Swiss
grocer Migros ships about 370,000
cartons a day with near-perfect
accuracy. And it’s all done by machines.
57 Lennox turns up
the heat
BY PETER BRADLEY
A network overhaul—and integrated
WMS/TMS systems—helped heating
and cooling equipment maker Lennox
take shipping performance to the
next level.
65 Matchmaker,
matchmaker …
BY TOBY GOOLEY
Trying to choose the right type of lift
truck for a particular application?
These guidelines can help you make a
perfect match.
