DC Velocity - May 2018

ONE OF MY FAVORITE FIGURES FROM HISTORY IS WINSTON Churchill. You could say that I’m a bit of a fan. I have experienced the bookends of his life, having stood in the room where he was born and visited his final resting place. Churchill was a no-nonsense kind of guy who was a master of the written and spoken word—a skill that I as a writer greatly admire. He had a knack for using language to get to the heart of a matter.

He once said, “However beautiful the strategy, you should occasionally
look at the results.”
Churchill may not have realized it at the time (he was probably busy
saving the world for democracy), but he was actually
outlining a blueprint for supply chain success. While
distribution managers can lay out the best of plans for
a warehouse operation, the plan won’t produce lasting
results if it lacks a mechanism for determining true
outcomes. That’s where metrics come in.

Each year in the May issue of DC VELOCITY, we report on the results of our annual research on DC metrics. This report is created in conjunction with the Warehousing Education and Research Council (WERC) and Georgia College & State University. You can see a snapshot of this year’s research findings on page 42. The survey results were also presented at WERC’s annual conference earlier this month. The full report is available through WERC, www.werc.org.

Why do metrics matter? As Churchill rightly pointed out, results reveal
how successful a plan and its implementation have been. And the best way
to determine those results is to measure performance.

In a DC, performance can be measured in many ways—on-time shipping rates, order picking accuracy, overtime hours required, and order fill rates, to name just a few. Data for such measurements can be harvested from the sophisticated tools found in today’s facilities, such as warehouse management and labor management software, picking technologies, and automated systems.

The good news is that research shows that the gap between best-in-class performers and those lagging behind is narrowing every year, meaning that companies are acting on what they learn from measuring their operations. And performance measurement should only get better in years to come, as more companies move from paper to automation.

Winston Churchill said a lot of things that were noteworthy. Another
quote of his addresses the need to be willing to adjust plans and process-
es once the results have been measured and assessed: “To improve is to
change; to be perfect is to change often.”
Well said, Sir Winston.

bigpicture

Editorial Director

Winston Churchill:

Supply chain genius?

David Maloney Editorial Director dmaloney@dcvelocity.com Karen Bachrach Executive Editor - Features karen@dcvelocity.com Mark Solomon Executive Editor - News mark@dcvelocity.com Martha Spizziri Managing Editor - Digital martha@dcvelocity.com Ben Ames Senior Editor ben@dcvelocity.com Susan Lacefield Editor at Large slacefield@dcvelocity.com Steve Geary Editor at Large sgeary@dcvelocity.com Toby Gooley Contributing Editor tgooley@dcvelocity.com Victoria Kickham Contributing Editor victoria@dcvelocity.com Diane Rand Associate Editor diane@dcvelocity.com Keisha Capitola Director of Creative Services keisha@dcvelocity.com Jeff Thacker Director of eMedia jeff@dcvelocity.com Gary Master Publisher gmaster@dcvelocity.com Mitch Mac Donald Group Editorial Director mitch@dcvelocity.com Peter Bradley Editor Emeritus Jim Indelicato Group Publisher jindelicato@dcvelocity.com EDITORIAL OFFICE Tower Square, Number 4