DC Velocity - November 2019

Ho
w
ar
e
your
e
-
co
m
me
r
c
e
o
rd
er
s
fu
l
f
i
l
le
d
th
rou
gh
s
tor
e
s
,
an
d
how
a
r
e
th
e
y
p
i
c
ke
d?

( % o f r e spon se s , mu l t ipl e an sw e rs acc ep ted )

O
rde
rs
are
p
icke
d
an
d
he
ld
at
the
s
tore
f
or
c
usto
mer
p
ick
up
O
rde
rs
are
p
icke
d
an
d
sh
ip
ped
fr
om
the
st
ore
O
rde
rs
are
sh
ip
ped
t
o
the
st
ore
fr
oma
D
Cf
or
p
ic
kup
O
rde
rs
are
p
icke
d
fro
mt
he
fr
ont
o
ft
he
st
ore
O
rde
rs
are
p
icke
d
fro
mt
he
ba
ck
of
t
he
stor
e

8

3. 33%

7 0.8 3%

5

0.0

0%

7 8. 2 6%

4 7. 83 %

C
omp
an
ies
are
u
si
ng
th
eir
re
tai
l
o
utl
ets
to
f
il
l
on
l
ine
o
rde
rs—
most
l
y
for
cust
omer
p
i
cku
p,
b
ut
al
so
fo
r
de
li
ver
y.

M ost o rder sa re p icke d from t he fro nt of t he sto re.

To
wh
at
d
eg
r
ee
a
r
e
you
r
s
tor
e
s
us
ed
for
e
-
co
m
me
r
c
e
p
i
c
k
ing
,
pa
c
k
in
g
,
and
sh
ipp
i
ng?

( %o f re spond en ts )

Com
pa
nie
sa
re
us
in
gt
he
ir
br
ick
-a
nd
-m
orta
r
out
let
s
to
p
ick
,
pa
ck,
a
nd
sh
ip
orde
rs,
wi
th
mos
t
en
lis
ti
ng
a
w
id
es
ele
ct
io
n
of
st
ores
i
n
the
effo
rt.

N o te : Fig u re s ad du p to m o re tha n

10 0% du e t o ro und ing b yD CV E LOC I TY .

Ab
ou
tt
he
st
ud
y:
AR
C
Ad
vi
sor
y
Gr
ou
p’s
2019
O
mn
ic
han
ne
la
nd
Last
-
Mi
le
S
ur
ve
y
e
xp
lor
ed
c
hal
le
nge
s
in
om
ni
ch
an
nel
b
us
ine
ss,
wi
th
a
fo
cus
o
n
f
ulf
i
llme
nt
,
the
c
han
g
ing
r
ol
e
of
the
re
tai
l
sto
re,
a
nd
l
ast
-m
ile
d
el
i
ver
y.
T
he
sur
ve
y
was
c
ond
uc
ted
a
cro
ssm
ore
t
han
100
lo
gis
ti
cs
,
ware
ho
us
in
g,
a
nd
su
pp
l
y
cha
i
n
pro
fess
io
nal
s
from
a
var
iet
y
of
i
nd
ustr
y
vert
ic
als
,
w
ho
s
ubm
itte
d
res
pon
ses
d
uri
ng
A
ug
ust
an
d
Se
ptem
ber.
The
f
ul
l
rep
ort
i
s
a
va
ila
b
le
from
AR
C
,
w
ww.ar
cwe
b
.c
om.

18 %

O
n
a
lim
ite
d,
p
il
ot
ba
sis

23 %

A
se
le
ct
sub
set
of
sto
res 23
%

A
l
l
or
alm
ost
al
l
stor
e
lo
cat
io
ns

5 %

32%

A
wi
des
prea
d
se
le
cti
on
of
sto
res
for
e
-c
ommer
ce
fu
lf
il
lme
nt

How
do
you
ha
nd
l
e
las
t-
m
i
l
e
d
e
l
iv
e
r
ie
s
?

( % o f re sponden t s cu r r ent l y u sin g, p lann ing to us e , o r h av e no pl an s to u se )

P
arce
l
de
li
v
er
ys
er
vi
ce
is
t
hem
ost
p
red
om
ina
nt
meth
od
o
f
last
-m
i
le
de
li
ve
ry
t
oda
y
;
cr
ow
dso
ur
ced
d
el
i
ver
y
(
vi
as
er
vi
ces
s
uc
ha
sDe
l
iv
a
nd
I
nsta
car
t
)
is
lea
st
use
d
bu
te
x
pec
ted
t
o
gro
w
i
n
the
n
ex
tf
ew
year
s.