specialreport
changes to the warehouse manage-
ment system used at that facility.
Several years back, Wacoal had
implemented a warehouse manage-
ment system (WMS) from
Manhattan Associates to enable
electronic data interchange,
advance shipment notifications,
standardized bills of lading, and
UCC-128 bar-code symbology
compliance.
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VERTICAL CONVEYING SOLUTIONS
MINOR ADJUSTMENTS
The changeover has been essentially
transparent to the 65 DC employees
directly involved in the shipping and
receiving processes, and the 14 other DC
supervisors and clerks employed at the
site. Today, orders are processed in waves,
with each wave dedicated to a single retail
customer or to e-commerce sales. For
consumer-direct orders, selectors can pick
as many as five orders at a time, scanning
each product as it’s picked and placing
goods directly into shipping cartons. As a
further check, each carton is weighed at
the packing station to ensure it meets the
expected weight for the order. All together, the single-shift operation in the
100,000-square-foot facility ships about
40,000 pieces a day.
The same staff that picks retail store
orders also picks Internet orders. “Once
they come to us, we treat all orders the
same,” says Ismael Vicens, Wacoal’s
director of distribution. However, if an
order is shipping directly to a consumer,
DC workers take garments off their
hangers and wrap them in tissue before
they are packed. Packing requirements
are also different for e-commerce orders
than for shipments to retailers. For
instance, cartons destined for consumers
include a specialized packing slip with
return instructions and a return shipping label.
Implementing Wacoal Direct only
required minor changes to the WMS,
Vicens says. In particular, Wacoal had to
set up special accounts for the U.S. Postal
Service and UPS within the software.
Hondros credits the Manhattan WMS
with providing all the processing power
Wacoal needed for the transition. “We
leveraged a lot of what we had here,” she
says. ;
