There is so much to worry about these days when
it comes to running a business, but whether a
shipment arrives on time – and undamaged –
shouldn’t even make the list.
Frankly, no one needs another freight and logistics
company. What companies need is a partner,
someone who understands the intricacies of the
problems they are facing and who can offer the
customized solutions to fit the situation.
People constantly ask us: How do you do it? What
makes Old Dominion successful? Well, the answer
is quite simple: We’ve not only set out to maintain
pricing discipline and invest in our infrastructure
so as to position ourselves for long-term growth,
we’re constantly investing in our employees and
focusing on our service.
Let’s focus on that last point for a moment. At Old
Dominion, rather than saying we’re in the less-than-truckload business, we say that we’re really
in the business of keeping promises and whatever
business you’re in, we’re in. Our consistent market
share gains reflect the value of our high-quality,
integrated and comprehensive services.
Every shipment we deliver represents a promise
each of our customers has made. With that in
mind, we focus on the task at hand, and utilizing
technology, up-to-date infrastructure and the best
people possible, we’ve made it our goal – really,
our commitment – to deliver every shipment
on-time and damage-free. When we fall short, we
stand strong, take responsibility and learn from
our mistakes.
Throughout the recession of 2008 and 2009, we
redoubled our focus on improving our service. As
a result, our
on-time service record reached 98. 7 percent in
2010, and we once again improved our cargo
claims ratio to a new record low in 2010 such that
our claims as a percent of revenue totaled 0.51
percent. We’re continuing to see improvements for
both metrics thus far in 2011.
By offering best-in-class service at a fair and
equitable price, we believe we have created a
value proposition for shippers that should allow
us to gain additional market share and create
additional value for our shareholders.
Our four product groups – OD-Domestic, OD-Expedited, OD-Global and OD-Technology
– provide our customers with the complete range
of products and services they need to deliver on
our promise of simplified transportation solutions.
We provide direct service to 48 states through
216 state-of-the-art service centers, expedited,
drayage and assembly and distribution services,
as well as container delivery services to and from
North America, Central America, South America
and the Far East.
In our global division this year, we expanded
our Pacific Promise™ less-than-container load
(LCL) service to Taiwan’s three main ports, in
addition to 10 ports in China where the service is
already offered. This recent expansion of Pacific
Promise will help us better serve the needs of our
customers by expanding our faster, more cost
efficient service to include Taiwan’s three main
ports.
DAVID CONGDON:
VIEW FROM THE TOP
Anyone can have all of the plans and strategies
in the world. But, in the end, it’s about making
our customers’ businesses our own and working
to achieve a common vision: “Helping the World
Keep Promises.”
David Congdon is president and CEO of Old Dominion Freight Line, Inc. With more than 35-years of experience in the transportation industry, Congdon has spent the majority of his career continuing the legacy of his grandparents, Old Dominion founders, Earl and Lillian
1.800.432.6335 | odfl.com
Old Dominion Freight Line, Inc., the Old Dominion logo and Helping the World Keep Promises are trademarks of Old Dominion Freight Line, Inc. All other
trademarks identified herein are the property of their respective owners. © 2011 Old Dominion Freight Line, Inc., Thomasville, N.C. All rights reserved.
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