APRIL 2009
VOLUME 7 NO. 4
inside
22
if at first you don’t
succeed …: interview
with Robby Dhesi
BY MITCH MAC DONALD
When he quit his job in frustration over
a failed WMS installation, Robby Dhesi
never dreamed he’d someday be back
overseeing another one.
28
best practices make
(nearly) perfect
BY PETER BRADLEY
Our sixth annual survey of DC
and warehouse metrics shows that the
skillful use of measurements leads to
better operations.
35
forks in the road
BY MARK SOLOMON
They both represent the interests of truck
owners and managers. But when it comes
to policy issues, two prominent trucking
groups find common ground elusive.
41
packed with pride
BY STEVE GEARY
There’s no magic in the process, or
the buildings, or the technology used
at the military’s sprawling distribution
complex near Harrisburg, Pa. It’s the
ethic that pervades the DDSP that makes
the operation something special.
47
the big switch
BY DAVID MALONEY
The prospect of losing three key
employees to retirement proved to
be just the impetus switch-maker
Saia-Burgess needed to automate its
warehouse operations.
