FEBRUARY 2017
VOLUME 15 NO. 2
inside
30 Serving the youth a
balanced diet: interview
with Gregory R. Heim
BY MARK B. SOLOMON
Feeding tomorrow’s talent pipeline is perhaps the
most important job of the 21st century educator.
Gregory Heim’s role is to show students how the
fusing of technology and operations management
skills can be the recipe for success.
34 Still fighting the
omnichannel battle
BY TOBY GOOLEY
3The pressing need to learn how to handle
omnichannel fulfillment profitably is reshaping
retailers’ supply chain strategies, according to
preliminary results of the 2017 “State of the Retail
Supply Chain” study.
41 NMFTA: Hit the road,
Carmack!
BY MARK B. SOLOMON
For over a century, the Carmack Amendment has
provided liability protection for motor freight
shippers. But a carrier group’s unilateral policy
change last summer upends decades of what many
thought was settled law.
47 A razor-sharp strategy for
distribution
BY DAVID MALONEY
In a reversal of the usual chain of events, e-tailer
Dollar Shave Club cut ties with its 3PL and built
two automated DCs so it could take charge of its
own operations.
51 Smartglasses get a second
look from warehouses
BY BEN AMES
With several successful pilots in the books, DCs
are starting to show real interest in the technology,
vendors say. But is it ready for prime time?
