More than a Source. A Resource.
980 Crown Court, Crown Point, IN 46307 219.663.4525 www.Balemaster.com
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Don’t crunch the numbers any other way.
found that they like that more than they
like carrying a clipboard. They say they
enjoy being hands-free as they work.”
REAPING THE BENEFITS
Improved uptime for customers is the
main benefit of the system, and Mangione
emphasizes that several factors contribute
to Penske’s ability to keep vehicles in the
field. First, the automated voice-directed
system streamlines and standardizes the
preventive maintenance inspection process, he says, leaving no room for technicians to “do their own thing,” as was common with the previous manual system.
This not only speeds up the inspection
process but also reduces the potential for
errors, Mangione adds. Going digital has
also helped Penske streamline the compliance and regulations portion of its work.
“A preventive maintenance paper form
is a legal document. Some of these serve
as highway inspections and some serve as
state inspections,” Mangione explains. “If
there’s any kind of issue with the vehicle,
those records are critically important.
We’ve digitized the process and stream-
lined all of that.”
The system also allows Penske to cus-
tomize its inspections to the specific vehi-
cle, an important benefit for a company
that has a variety of makes and models of
trucks in its fleet. Instead of performing
the same inspection points on all vehi-
cles, this allows the company to tailor
inspections to certain types of trucks and
certain manufacturers’ engines, making
inspections more efficient and targeted,
and allowing Penske to be more proactive
when making repairs and maintenance
updates.
“And that all drives uptime for customers,” Mangione explains. “Which is, quite
honestly, what we’re doing this for.”
LEADING THE WAY
Leaders at Honeywell and Vitech say
Penske Truck Leasing was way out in
front in applying voice-directed tech-
nology to the preventive maintenance
inspection process. Honeywell devel-
oped its Voice Maintenance & Inspection
Solution based on its work with Penske
and is marketing the technology more
broadly for fleet maintenance applica-
tions today. Mangione says he
expects the solution to go even fur-
ther, moving beyond commercial
trucking to related fields such as
railroad and airline maintenance.
For its part, Penske says it performed
its one-millionth voice-directed pre-
ventive maintenance inspection last
May and as of late 2018, had nearly
doubled that figure.
“We really believe in this, [and]
we want Honeywell to be success-
ful with it,” Mangione says. “This
will probably continue to evolve as
a capability. What we’re doing, we
believe, will be the future.”
