NOVEMBER 2017
VOLUME 15 NO. 11
inside
28 Man on a mission: interview
with Chris Andrews
BY DAVID MALONEY
After two-plus decades managing military logistics,
Chris Andrews successfully parlayed the skills he
honed in the Army into a management job in the
private sector. Now, he’s working to help other vets
do the same.
32 Study: Reverse logistics still
a puzzle for omnichannel
retailers
BY BEN AMES
3The promise of hassle-free returns may keep
customers happy, but our latest survey suggests that
omnichannel players are still struggling to find the
right balance between cost and service.
37 Convenience drives buying
trends in an omnichannel
world
BY VICTORIA KICKHAM
“BOPIS” and “BORIS” options breathe new life into
brick-and-mortar stores as buyers seek convenience
above all else in today’s omnichannel environment.
40 Infographic: 10 advantages a
3PL can bring to e-commerce
distribution
BY DAVID MALONEY
Third-party logistics service providers (3PLs) design
their distribution facilities to be flexible and scalable
to serve a wide range of clients—capabilities that
align well with the needs of growing e-commerce
ventures. And there are other benefits as well.
45 The arc of the future?
BY MARK B. SOLOMON
Georgia’s Mid-American Arc project is a big bet
on a profound shift in the country’s goods-moving
network. But some believe it may have overplayed
its hand.
