Recently, we began to reflect on the key principles on which Intelligrated was
founded and I feel compelled to share them with you, the readers of DC Velocity.
The Founding Principles of Intelligrated:
Customers come first – always. Our relationships will be open, honest and
win-win. If we stumble, we will acknowledge it as early as possible and react as necessary
to recover.
We will provide responsive customer service long after the sale and we will work with our clients to
ensure that they achieve early returns on their invested capital.
Our employees are our partners and our future.
Our suppliers are key to our success and are extensions of our capability and capacity. They deserve our
loyalty, respect and commitment.
Our investors have great belief in us and we will operate with aligned interest in partnership with them.
Our products must be world-leading in standardization, reliability, ease of maintenance, reduced noise
and economic value.
Our execution skills are paramount and need constant honing. Our processes need to be documented,
repeatable, world class, and continuously improved.
Our manufacturing plant must be second to none and ISO 9001-2000 compliant.
We will treat our competitors with respect recognizing that they too have great people, products
and capabilities. We also recognize the need to work with them on common issues such as safety, noise
reduction and other industry-wide issues.
We will be judged as a company and as individuals based on what we do and how we act and
that all interactions with our customers, employees, suppliers and investors matter and will be
conducted under the highest principles of honesty and integrity. Always.
We believe that we have always stayed true to these principles during the seven years
that Intelligrated has been in existence. As a result, we’ve experienced many notable
successes. We have become a leading provider of some of the highest demonstrated case
handling throughput systems in our industry. Our software systems are leading edge and,
when combined with our innovative solutions, concepts and 360º customer centric
approach, have resulted in significant gains in productivity, velocity and - most
importantly - customer satisfaction.
Our growth has been nothing less that astounding and our customers can tell you why.
We wish all of you our very best for 2009!
Experience Our
Full Circle Commitment
Sincerely,
Jim McCarthy
President & COO
