DC Velocity - October 2011

3 WAYS LOGISTICS CAN KEEP HIGH-TECH CUSTOMERS COMING BACK.

When UPS surveyed leaders in high-tech companies, we learned that a key challenge is maintaining the bottom line while improving the customer experience. This balancing act is not impossible. It just takes logistics, by UPS.

1) MOVE FASTER From international air freight to next-day air shipments, UPS can move critical parts or finished components quickly and reliably. And technology like UPS Paperless® Invoice can help reduce customs delays by up to

56%—enabling you to meet service agreements and satisfy customers.

2) RESPOND QUICKER With UPS technology like Quantum View®, you can see your supply chain and adjust to changing customer demands.

With status updates for both package and freight shipments—incoming and outgoing—your supply chain is more visible, and, consequently your business is more responsive.

3) SIMPLIFY RETURNS When customers need to return, repair or replace a product, UPS has one of the largest portfolios of reverse logistics solutions to help streamline the process. And with millions of UPS access points worldwide, your customers can easily return their purchases to you.